FAQ - Livraison

I'm a private individual, what are the delivery times?

Orders are generally dispatched within 48 hours (2 working days) of receipt. Depending on the carrier (Colissimo or Mondial Relay), delivery then takes 2 to 3 working days. Don't hesitate to leave us a message for urgent orders.

What are the Mondial Relay points?

The choice of your relay point will be made after payment: don't leave the page too quickly, the map of relay points will be displayed automatically! You can consult the list of relay points near you via this link.

I've placed an order with Mondial Relay and the online tracking shows the "Ultrajeux Bastille" relay point?

When your package is picked up, Mondial Relay specifies the point of departure of your order. We deliver to the "Ultrajeux Bastille" relay point, but don't worry, your parcel will be delivered to the relay point you selected when you placed your order!